Follow up to This Bloody Thing Called Worldcall and Bloody Worldcall… continued

It’s been a fortnight since my Worldcall-issued modem died and they still haven’t managed to give me a new one. What a bunch of incompetent twits.

In the last week, I’ve received four calls from them with each person asking me the stupidest of questions:

• What type of modem do you have? (Webstar DPX-2203. Shouldn’t you know this already?)
• What is your modem’s MAC ID? (Twat, the modem’s with you, not me. I don’t know.)
• We have your complaint listed. What is the problem? (I told him to read the file. He did, said sorry and hung up.)
• Can you clarify that your address is correct. (I told him, he said okay and hung up.)

On Monday, I called them and asked for an update. I was told that I will get a call back. I did get one about two hours later. The man was polite, seemed understanding and spoke with some authority. He wanted to know why I had my VoIP telephone connection listed at one address and the Internet connection for the same account listed at another address. I told him that I didn’t. He said I did. I said I didn’t.

Eventually, I figured out that when I transferred the connection nine months ago to my new home, they mustn’t have updated their VoIP records. Why do they have separate records for VoIP connections when it’s all dependent on the same hardware and account number? God fucking knows.

I told him that I hadn’t ever used the VoIP aspect of the connection and had actually asked them to stop the service about a year ago. He responded with another question, “Why do you have a VoIP modem then?” I replied that I don’t just decide which modem I should have — I take what you give me and you never exchanged my VoIP modem, so I just continued to use it.

Eventually, after all of this frustration, the man apologised for the delay in getting me a new modem and committed that I would have a new one “tomorrow,” meaning Wednesday.

Wednesday came and went without a visit or a phone call from Worldcall.

I called again today and told the support person that I would be disconnecting the service if I didn’t get a modem today. He said he has emailed his superiors and I will “definitely” receive a call in a little while. It’s 12:25am now and I never got that call.

However, I did manage to make a call of my own this afternoon — to Maxcom. Their sales person was at my house promptly at 4:30pm. I filled out the forms and I should have two new DSL connections in about three days. I’m kicking Worldcall out of my office as well — dumb shits just lost two accounts for the price of one.

I’m done chasing Worldcall now. But, I will wait to see how long they take to get me the new modem, just out of curiousity. It’ll be amusing the turn the techie away at the gate, whenever he does turn up. Poor guy — he’s going to get an earful from me, even though he’ll probably have no idea what for.

Good riddance.

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