Follow up to: This Bloody Thing Called Worldcall

Well, someone arrived at my home on Saturday at 7pm (who comes to provide tech support at 7 pm anyway?!) and plugged in my modem to a wall socket. No lights turned on. He agreed with my expert technical diagnosis — it was dead. Now they know that I’m not lying!

It was taken away by the tech guy and he said they’d either get it running or issue me a new one by Monday evening, at the latest.

Here we are. It’s Tuesday afternoon and I have no modem.

I called the telephone support a few hours ago and the man read out my job status to me (he was soft-spoken too. I really think it’s a job requirement!). He said that it should get sorted out today, lastest tomorrow, because “these things take time” — they have to requisition a new device and they have to update my MAC address in the database; stuff that’s really time-consuming.

So, I guess I’ll wait while they go in to their store room, unbox a modem, enter some digits and colons into their computer, hop on to a motorcycle and ride over here.

Followed up by Bloody Worldcall’s Been Kicked Out

Technorati Tags: Worldcall, ISP, modem, customer support, joke